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Canceling auto-renewal in English

How to cancel a membership, stop auto-renewal, and ask for a refund.

Full script

Lin
Hi, I'd like to cancel my membership, please.
Them
Oh no! May I ask why?
Lin
I signed up in January. I came twice.
Them
How about a discount? Fifty percent off!
Lin
No, thanks. Please stop the auto-renewal. Can I get a refund?
Them
Okay... it's canceled. Free smoothie before you go?
Lin
Is that a trick?
Them
Maybe. Smoothies are how we keep members.

Key phrases

The lines worth keeping. Read them once before you go out.

Cancel
✓ I'd like to cancel my membership.

Use this to end your membership.

cancel = end; subscription = paid plan

Save this
✓ Please stop the auto-renewal.

Use this to stop future charges.

auto-renewal = renews by itself

Cancel
✓ Can I get a refund?

Use this to ask for money back.

refund = money back

Too real
✓ I came twice.

Say this to explain you barely used it.

If you joined in January, you know.

Quick answers

Cancel: what to say in English

Say “I'd like to cancel my membership.” — use this to end your membership. cancel = end; subscription = paid plan.

Save this: what to say in English

Say “Please stop the auto-renewal.” — use this to stop future charges. auto-renewal = renews by itself.

Cancel: what to say in English

Say “Can I get a refund?” — use this to ask for money back. refund = money back.

Too real: what to say in English

Say “I came twice.” — say this to explain you barely used it. If you joined in January, you know.

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