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Changing rooms at a hotel in English

What to say when the air conditioning doesn't work and you want another room.

Full script

Lin
Hi, the air conditioning in my room isn't working.
Them
I'm so sorry about that. What's your room number?
Lin
It's room twelve-oh-eight.
Them
I'll send someone up to fix it right away.
Lin
Actually, could I change rooms instead?
Them
Of course. We have a room on the tenth floor.
Lin
That works for me. Thank you!
Them
Here's your new key. Sorry again!

Key phrases

The lines worth keeping. Read them once before you go out.

At the desk, say the problem first
✓ The air conditioning isn't working.

The A/C is broken.

Change the subject: The Wi-Fi / The shower isn't working.

Desk asks: What's your room number?
✓ It's room twelve-oh-eight.

My room is 1208.

Say room numbers in parts: 12-08 = twelve-oh-eight

If you don't want to wait
✓ Could I change rooms instead?

Polite: ask for another room

instead = a different option

They offer a new plan
✓ That works for me.

That is fine for me.

More natural than just OK; if not, say: Is there anything else?

Quick answers

At the desk, say the problem first: what to say in English

Say “The air conditioning isn't working.” — the A/C is broken. Change the subject: The Wi-Fi / The shower isn't working.

Desk asks “What's your room number”: what to say in English

Say “It's room twelve-oh-eight.” — my room is 1208. Say room numbers in parts: 12-08 = twelve-oh-eight.

If you don't want to wait: what to say in English

Say “Could I change rooms instead?” — polite: ask for another room. instead = a different option.

They offer a new plan: what to say in English

Say “That works for me.” — that is fine for me. More natural than just OK; if not, say: Is there anything else?

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