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The internet is down in English (beginner)

Beginner English for the internet is down. Key line: “Can you help me? My internet is down.”

Full script

Lin
Can you help me? My internet is down.
Them
Sure. Is the router on?
Lin
Yes, but the light is red.
Them
Okay. Can you unplug it for ten seconds?
Lin
I can. Maybe it needs a nap.
Them
Maybe. Then plug it back in.
Lin
Okay, it's working now. Your nap idea wins.
Them
Great. Next time, the router gets coffee.

Key phrases

The lines worth keeping. Read them once before you go out.

Asking for help
✓ Can you help me?

Ask for help

Use this first when you have a problem

No internet
✓ My internet is down.

Say your internet is not working

down often means a device or service is not working

Restart
✓ Unplug it for ten seconds.

Common restart step

A common way to restart it

Fixed
✓ It's working now.

Say it works again

Use this after the problem is solved

Quick answers

Asking for help: what to say in English

Say “Can you help me?” — ask for help. Use this first when you have a problem.

No internet: what to say in English

Say “My internet is down.” — say your internet is not working. down often means a device or service is not working.

Restart: what to say in English

Say “Unplug it for ten seconds.” — common restart step. A common way to restart it.

Fixed: what to say in English

Say “It's working now.” — say it works again. Use this after the problem is solved.

Next: The internet is downAll scenes