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Food & drinkIntermediate

Checking on a late order in English

How to politely ask about your food when it's taking too long.

Full script

Lin
Excuse me, we ordered thirty minutes ago.
Them
Oh, I'm so sorry! Let me check on that.
Lin
Thanks. Could you hurry it up a little?
Them
It's coming right up. Anything else?
Lin
Some bread while we wait, please.
Them
Of course. The kitchen is very busy tonight.
Lin
No worries. Is the chef catching the fish himself?
Them
Ha! Almost. It will be very fresh!

Key phrases

The lines worth keeping. Read them once before you go out.

State the facts
✓ We ordered thirty minutes ago.

Polite way to say the wait time

Say how long first; softer than complaining

Useful line
✓ Could you check on our order?

Polite: ask staff to look into it

check on = see how it's going

In a hurry
✓ Could you hurry it up a little?

Polite: ask for it a bit faster

a little = sounds softer

Hungry
✓ Some bread while we wait, please.

Ask for bread during the wait

while we wait = during the wait

Quick answers

State the facts: what to say in English

Say “We ordered thirty minutes ago.” — polite way to say the wait time. Say how long first; softer than complaining.

Useful line: what to say in English

Say “Could you check on our order?” — polite: ask staff to look into it. check on = see how it's going.

In a hurry: what to say in English

Say “Could you hurry it up a little?” — polite: ask for it a bit faster. a little = sounds softer.

Hungry: what to say in English

Say “Some bread while we wait, please.” — ask for bread during the wait. while we wait = during the wait.

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