On a video call in English
What to say on a video call when you can't hear or something goes wrong.
Full script
Key phrases
The lines worth keeping. Read them once before you go out.
Use this when sound is unclear
listen = 'try to listen'; use hear for sound
Say this when their sound cuts out
They may ask: How about now?
Tell them their mic is muted
If it was you: Sorry, I was on mute.
Use this to explain step by step
First check: Can you see my screen?
Quick answers
When the sound is low / unclear: what to say in English
Say “Sorry, I can't hear you.” — use this when sound is unclear. listen = 'try to listen'; use hear for sound.
When their internet is laggy: what to say in English
Say “You're breaking up.” — say this when their sound cuts out. They may ask: How about now?
When they are talking on mute: what to say in English
Say “You're on mute.” — tell them their mic is muted. If it was you: Sorry, I was on mute.
After sharing your screen: what to say in English
Say “Let me walk you through it.” — use this to explain step by step. First check: Can you see my screen?