EverydayBeginner
Asking for a refund in English
How to return something in a store and ask for a refund.
Full script
Lin
Hi, I'd like to return this, please.
Them
Sure. Was there a problem with it?
Lin
It doesn't fit. It's a little too small.
Them
Sorry about that. Do you have the receipt?
Lin
Yes, here it is.
Them
Would you like a refund or an exchange?
Lin
A refund, please.
Them
No problem. You're all set!
Key phrases
The lines worth keeping. Read them once before you go out.
First line at the counter
✓ I'd like to return this.Use this to start a return.
For exchange: I'd like to exchange this.
Staff asks: Was there a problem with it?
✓ It's a little too small.Say the size is a bit small.
too big; It doesn't fit.
Staff asks: Do you have the receipt?
✓ Here's my receipt.Say this when you show it.
Also works for a receipt on your phone.
Staff asks: Refund or exchange?
✓ A refund, please.Choose money back politely.
For another size: An exchange, please.
Quick answers
First line at the counter: what to say in English
Say “I'd like to return this.” — use this to start a return. For exchange: I'd like to exchange this.
Staff asks “Was there a problem with it”: what to say in English
Say “It's a little too small.” — say the size is a bit small. too big; It doesn't fit.
Staff asks “Do you have the receipt”: what to say in English
Say “Here's my receipt.” — say this when you show it. Also works for a receipt on your phone.
Staff asks “Refund or exchange”: what to say in English
Say “A refund, please.” — choose money back politely. For another size: An exchange, please.