EverydayIntermediate

Calling customer service in English

Everyday English for calling customer service. Key line: “Hi, I'm calling about a charge I don't recognize.”

Full script

LinHi, I'm calling about a charge I don't recognize.
ThemSure, I can check that. What's the date and amount?
LinIt was yesterday, and it says thirty dollars for premium support.
ThemI see it. Looks like you accidentally turned on auto-renew.
LinCan you turn it off and refund this month?
ThemYes, I can do that. Did the hold music win you over?
LinHonestly, it was catchy, but not worth thirty a month.
ThemFair enough. It's canceled, refunded, and the song's still free.

Key phrases

The lines worth keeping. Read them once before you go out.

Opening

✓ I'm calling about ...

Use this to say why you called

Put the issue after about

Checking

✓ I can check that.

Staff say this when they will look into it

Common support reply

Turn off

✓ Can you turn it off?

Ask to disable it

Good for features or subscriptions

Refund

✓ Can you refund this?

Ask to get the money back

Using refund as a verb sounds natural

Quick answers

Opening: what to say in English

Say “I'm calling about ...” — use this to say why you called. Put the issue after about.

Checking: what to say in English

Say “I can check that.” — staff say this when they will look into it. Common support reply.

Turn off: what to say in English

Say “Can you turn it off?” — ask to disable it. Good for features or subscriptions.

Refund: what to say in English

Say “Can you refund this?” — ask to get the money back. Using refund as a verb sounds natural.

Next: Calling customer service All scenes