EverydayAdvanced
Calling customer service in English (advanced)
Advanced English for calling customer service. Key line: “Hi, could you help me track down an order? It says delivered, but it isn't here.”
Full script
Lin
Hi, could you help me track down an order? It says delivered, but it isn't here.
Them
Sure—I can check that for you. Do you have the order number handy?
Lin
Yeah, it's 5829, and I already checked with my neighbors twice.
Them
Thanks. I see a photo, but honestly, that porch could be anywhere.
Lin
Exactly—my door has more personality than that blurry proof of delivery.
Them
Fair point. Let me open a case and contact the driver team.
Lin
I appreciate it. I just don't want my package starting a new life somewhere.
Them
Totally—we'll track it down before your box decides it pays better rent elsewhere.
Key phrases
The lines worth keeping. Read them once before you go out.
Track order
✓ track down an orderask them to find it
stronger than check; helps get it back
have it ready
✓ have ... handyhave it with you
Common on calls: ready to give
proof
✓ proof of deliveryused to show it was delivered
Common in delivery complaints
case
✓ open a caseformal follow-up starts
Customer service starts handling it
Quick answers
Track order: what to say in English
Say “track down an order” — ask them to find it. stronger than check; helps get it back.
have it ready: what to say in English
Say “have ... handy” — have it with you. Common on calls: ready to give.
proof: what to say in English
Say “proof of delivery” — used to show it was delivered. Common in delivery complaints.
case: what to say in English
Say “open a case” — formal follow-up starts. Customer service starts handling it.