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Repairing a cracked screen in English

What to say when you drop your phone and need the screen replaced.

Full script

Lin
Hi, I dropped my phone and the screen cracked.
Them
Ouch. Does the touch screen still work?
Lin
Kind of. It types random letters.
Them
We can replace the screen. It'll take about an hour.
Lin
How much will it cost?
Them
Eighty-nine dollars. With a free screen protector.
Lin
Deal. It texted my boss "banana" this morning.
Them
Honestly, I charge extra for that story.

Key phrases

The lines worth keeping. Read them once before you go out.

Screenshot this
✓ I dropped my phone.

Use this if you drop it.

drop = let it fall

Screen repair
✓ The screen cracked.

Say this for a broken screen.

crack = break with lines; cracked screen = broken screen

Screen repair
✓ Can you replace the screen?

Use this to ask for a new screen.

replace = put in a new one

Ask the price
✓ How much will it cost?

Use this to ask the price.

screen protector = protective film/glass

Quick answers

Screenshot this: what to say in English

Say “I dropped my phone.” — use this if you drop it. drop = let it fall.

Screen repair: what to say in English

Say “The screen cracked.” — say this for a broken screen. crack = break with lines; cracked screen = broken screen.

Screen repair: what to say in English

Say “Can you replace the screen?” — use this to ask for a new screen. replace = put in a new one.

Ask the price: what to say in English

Say “How much will it cost?” — use this to ask the price. screen protector = protective film/glass.

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