My delivery order is wrong in English
What to say when the delivery order is wrong and you need them to check with the restaurant.
Full script
Key phrases
The lines worth keeping. Read them once before you go out.
Polite: this seems to be the wrong order.
I don't think... is softer than This is not...
Say what you ordered, not what came.
A, not B = an easy way to correct it
Ask them to confirm with the restaurant.
check with sb = confirm with someone
A friendly way to say mistakes are normal.
mix-up = a mistake; things got mixed up
Quick answers
Polite correction: what to say in English
Say “Sorry, I don't think this is my order.” — polite: this seems to be the wrong order. I don't think... is softer than This is not...
Be clear: what to say in English
Say “I ordered noodles, not sushi.” — say what you ordered, not what came. A, not B = an easy way to correct it.
Fix it: what to say in English
Say “Can you check with the restaurant?” — ask them to confirm with the restaurant. check with sb = confirm with someone.
Stay calm: what to say in English
Say “Mix-ups happen!” — a friendly way to say mistakes are normal. mix-up = a mistake; things got mixed up.